Oracle Utilities Customer Care and Billing Overview
This Oracle Utilities: Customer Care and Billing Overview training explores the structure and functionality of Oracle Utilities Customer Care and Billing. It provides new users with a basic understanding of the system architecture, business object relationships, core components, user interface system-wide standards, and common functional tasks.
On successful Completion of this course you will be able to:
Describe the primary entities of the V diagram and the information that they provide
Navigate Customer Care and Billing
Create the required information to start service for a new customer
Create the required information to bill a customer and accept a payment
Add Premise and Service Points using the Premise Replicator
Add and maintain Persons and Accounts
Add and maintain meter reads
Add and maintain meters
Complete a Field Activity through FA Upload Staging
Describe how Field Activities are created
Describe when Customer Care and Billing creates Financial Transactions
Maintain Premises and Service Points using their pages