Oracle Hospitality: OPERA 5 Hotel PMS Fundamentals

This course will first give you a brief idea on the hotel/hospitality industry as a whole and then will train you on how to deal with the guests in a courteous and polite manner to gain their loyalty and trust. The customer service aspect of a hotel industry will also be given the spotlight through this course, followed by insightful modules that will develop your skills on customer booking, reservation, check-ins, check-outs, Basic Cashiering, Rooms Management, Accounts Receivable, End of Day Essentials, Reports and OPERA Dashboard tasks, human resource management, OPERA Mobile and many more that are needed to work in the front and back office.

On successful Completion of this course you will be able to:

• Understand the Hospitality Industry
• Understand Hotel front of house operations
• Learn Customer Relationship Management
• Understand the contribution Customer Service makes to achieving organisational objectives
• Know how to improve customer service performance in an organisation
• Learn what it takes to deal with guests’ questions and queries
• Learn what truly exceptional customer service is in the hotel industry
• Gain a clear understanding of your job role in the hotel industry
• Learn about Human Resource Management
• Understand the importance of a professional approach to HRM as an essential means for optimising the performance and commitment of an organisation’s employees
• Understand the role of effective and efficient people resourcing (HR planning)
• Take your educational knowledge in hotel management to the next level
• Develop skills working in hotel front desk
• Learn Opera PMS Hotel Front Desk software and its functionality
• Become an expert using Oracle Opera PMS software
• Develop skills in customer booking, reservation, check in, checkout and many more using Opera PMS
• Develop skills in Rooms Management and Group Block Management
• Develop skills in Cashiering and Accounts Receivable
• Work with OPERA Mobile
• Learn how to take the necessary steps to gain employment in the hotel industry