Mastering Oracle Hospitality: OPERA 5 Hotel PMS

You will learn to log in and out of OPERA and OPERA Mobile, change your OPERA password, how to manage the six different kinds of profile types, Basic Reservations, Front Desk Arrivals, Basic Cashiering, Rooms Management, Accounts Receivable, End of Day Essentials, Reports and OPERA Dashboard tasks and activities.

On successful Completion of the Fundamentals of Modelling course you will be able to:

• Understand the Hospitality and Hotel Industry
• Understand Hotel front of house operations
• Learn about Client Relationship Management in a Hotel Setting
• Understand the contribution Customer Service makes to achieving organisational objectives
• Know how to improve customer service performance in an organisation
• Creating reservations
• Check-Ins
• Check-Outs
• Opera PMS Reservation Options
• Amending bookings
• Cancelling bookings
• Adding special requests
• Traces, alerts, accompanying, add-ons, routings
• Profile creations
• Adding company and travel agent profiles
• Billing
• Taking and processing payments
• Discounts and adjustments/rebates
• Work with OPERA Mobile