Oracle Utilities Customer Care and Billing Overview 

This Oracle Utilities: Customer Care and Billing Overview training explores the structure and functionality of Oracle Utilities Customer Care and Billing. It provides new users with a basic understanding of the system architecture, business object relationships, core components, user interface system-wide standards, and common functional tasks.

On successful Completion of the Fundamentals of Modelling course you will be able to:

• Describe the primary entities of the V diagram and the information that they provide
• Navigate Customer Care and Billing
• Create the required information to start service for a new customer
• Create the required information to bill a customer and accept a payment
• Add Premise and Service Points using the Premise Replicator
• Add and maintain Persons and Accounts
• Add and maintain meter reads
• Add and maintain meters
• Complete a Field Activity through FA Upload Staging
• Describe how Field Activities are created
• Describe when Customer Care and Billing creates Financial Transactions
• Maintain Premises and Service Points using their pages
• Navigate through Customer Care and Billing
• Use Control Central's functionality
• Add Bills, Payments, and Adjustments