Oracle Utilities Customer Care and Billing Overview

This Oracle Utilities: Customer Care and Billing Overview training explores the structure and functionality of Oracle Utilities Customer Care and Billing. It provides new users with a basic understanding of the system architecture, business object relationships, core components, user interface system-wide standards, and common functional tasks.

On successful Completion of this course you will be able to:

Describe the primary entities of the V diagram and the information that they provide
Navigate Customer Care and Billing
Create the required information to start service for a new customer
Create the required information to bill a customer and accept a payment
Add Premise and Service Points using the Premise Replicator
Add and maintain Persons and Accounts
Add and maintain meter reads
Add and maintain meters
Complete a Field Activity through FA Upload Staging
Describe how Field Activities are created
Describe when Customer Care and Billing creates Financial Transactions
Maintain Premises and Service Points using their pages
Navigate through Customer Care and Billing
Use Control Central's functionality
Add Bills, Payments, and Adjustments

Course Requirements
Prerequisites	Not applicable for this offering.
Target Audience
Audience	Architect End-Users Project Manager Configuration Consultant Functional Implementer Team Leader Implementation Consultant